To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
I was here about a month ago. Had an intermittent starting issue with my Honda for a few months that couldn't be determined. My starter finally gave out and I had to have a tow on a Monday morning. Rick's was the only place of 3 that I called that could look at it the same day (the other two gave me an eta by the end of the week). He confirmed the starter gave out same day and had the repair completed at the end of day on Tuesday for me to pick up. They took the time to answer any concerns I had during the process. I will definitely be a returning customer for any future work.